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REFUND POLICY

Effective Date: November, 19 2024

SwitchWear is committed to customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns:

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To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

  • Returns must be initiated within 7 days from the date of purchase.

  • Certain items, such as custom products are not eligible for returns.

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How to Initiate a Return:

Refunds

Processing Refunds:

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  • Once we receive your returned item, we will inspect it and notify you of the status of your refund within 5-7 business days.

    • Approved refunds will be processed to your original payment method within 14 business days.

    • If the refund is delayed, please contact your payment provider as it may take additional time before your refund is officially posted.

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Partial Refunds:

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Partial refunds may be issued for:

  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Returns requested after the eligible return period but approved under exceptional circumstances.

 

Exchanges

Eligibility for  Exchanges:

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Items may only be exchanged if they are defective or damaged. If you need to exchange your item, please contact us at customercare_switchwear@gmail.com with your order details.

Shipping Policy for Returns

Shipping Costs:

  • Customers are responsible for shipping costs for returning items, except for cases of defects or errors by [Your Website Name].

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

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Non-Returnable Shipping Costs:
Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

Cancellations

Order Cancellation:
Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible as the order may already be processed or shipped.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

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